Etiquette and Policy
Etiquette and Policy
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We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service. With regard to appointment cancellation fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments. Special offers or promotions can only be purchased once at discounted or promotional price to try our services. Please note that special offers has already been discounted, therefore we cannot combine it with any other specials or discounted offers. The promotional services advertised on various social medias can be purchased only once at discounted price.
Appointments and Confirmations
Appointment Confirmations are sent to clients 48 hours in advance and it is the clients responsibility to arrive on time to avoid cancellation fees.
Any reservations can be made by calling our office during normal business hours. To ensure your desired date and time, please allow appropriate time for appointments. A credit card must be used to secure appointments. In the event you must cancel your appointment, please allow 24 hours in advance to avoid a service charge.
We would like for our guest to arrive promptly at the time of scheduled appointment. It is our desire for you to check in 15 minutes prior to the start of any appointment. If you are running late, please let us know. We’re committed to offering all our guests a reliable timetable; that’s why your treatment will always end at the scheduled time, so please remember to be on time.
Payment for all procedures is due at the time of the treatment. For specially packaged or grouped treatments, payment for the entire package is due at the time of the first scheduled treatment. A credit card is required to reserve an appointment for treatment scheduled in advance. We provide a number of payment options which may be used individually or combined according to your desires. In the event that a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment in the midst of a series, credit for the pro rata share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by Spade Skin Care & More, or it may be transferred to another individual to be used in exchange for treatments or products of comparable value to the credit. There are no refunds for products or services. Credit may be extended for other services to you or another individual.
We ask that you give 24-hour notice to cancel or reschedule your appointment without charge. We understand that special circumstances are unavoidable and a cancellation may be necessary, and with a 24-hour notice or more there is never a charge. If you are unable to make your appointment without calling and canceling prior, there may be a charge of the service price.
All multiple service and group reservations require payment in advance. We requests a 72-hour notice of cancellation for multiple service and group reservations. Reservations canceled without the benefit of notice will incur a charge for those services canceled. Gift certificates are considered payments in advance and, therefore, subject to the same policy. Charges will be made on credit cards or deducted from gift certificates that were used as security for reservations.
Late Arrival or Missed Appointments
All appointments begin and end on time so that the next client is not delayed. If a client is more than 10 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation with a fee of $50. We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion.
No refunds are made for products, service packages and pre-paid treatments once they are purchased. If for some reason you are not able to use an un-rendered, pre-paid service, you may do a onetime exchange of the unused portion toward other services. If there are any changes/adjustment to the discounted packages/series, the original non discounted price will be used to calculate remaining credit which can be used towards other services. There will be no refund on gift cards purchased.
We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.
Treatment of Complication
Although good results are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results you may get. Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible. Your insurance, if you have it, may or may not cover the expenses related to actual complications or other medically related problems arising out of treatment at Spade Skin Care & More.
Memberships are not required to enjoy our services, but members do enjoy extended benefits. Our membership policy is based on 12 months commitments. If you decide to cancel your membership, we do require written 30-day notice and other fees may apply. Please review our specific membership agreement for a complete explanation of policy, fees and cancellation rights before you join. If you notify us within 3 days of your initial purchase, you will receive a full refund. To understand the details of this policy, please review your membership agreement carefully before you join.
Spade Pay Loyalty Reward Program
Spade pay loyalty reward program is sponsored by Spade Skin Care & More Inc. By becoming members of this Program, members agree to receive advertising, marketing materials and other communications from Spade. Taxes may apply where required by law. The Spade Pay Loyalty Reward Program membership is open to individuals of at least 18 years of age. Spade may change the Spade Pay Loyalty Reward Program rules, regulations, benefits, conditions of participation, or point levels for rewards, in whole or in part, at any time without notice, even though changes may affect the value of the points already accumulated. Spade may change or terminate Spade Pay Loyalty Reward Program, withdraw, limit, modify or cancel any reward, increase the points required for any reward, modify or regulate the transferability of rewards or benefits, institute or add reward blackout dates or limit the number of rewards for use by any one individual on any one purchase. Spade, at any time, terminate or modify the Spade Pay Loyalty Reward Program and program rules without any further obligations to members. Abuse of the Spade Pay Loyalty Reward Program, including failure to follow program policies and procedures, the sale or barter of reward certificates, product, points or promotional offers and any misrepresentation of fact relating thereto or other improper conduct as determined by Spade in its sole judgment, may result in cancellation of the member’s account and future disqualification from program participation, forfeiture of all points accrued, cancellation of previously issued but unused reward certificates, and termination of the business relationship with Spade. In connection with the enforcement of any of the terms and conditions governing the Customer Loyalty Program, Spade reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys’ fees and court costs. Spade reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by Spade shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions. Spade reserves the right to make the rewards points and promotional offers available to select members based on purchase activity, geographic location, program participation, or information supplied by the member. A member may cancel his or her Membership at any time by notifying Spade by email, telephone or in person. Spade, in its sole discretion, reserves the right to cancel an individual Membership. The information provided by the member will be used solely by Spade and for tracking reward points and marketing activities only. It will not be sold or provided to other organizations.
Earning Points Using Spade Pay Loyalty Reward Program
As a member of the Spade Customer Loyalty Program, members earn points for every $1 spent on any eligible product/services purchase, when a member’s Spade Customer Loyalty member name or email is provided at time of purchase in-store, or by phone.
Purchases earn points at the following rates: 1 point for every dollar spent on eligible product purchases. Once a member has accrued 500 points, a $15 reward will be credited to them. On any subsequent purchase, the member may choose to utilize the reward credit. The credit will be applied directly to the purchase at the time of the sale. A member may check their accrued point levels and reward credits by checking online, asking a Spade staff either in-person or by phone. Point calculations are based upon dollars spent on eligible purchases. Members do not earn points for the amount of any rewards redeemed or discounts applied. When members return products to the store, points previously posted to member’s account for that purchase will be deducted from member’s account. Other exclusions may apply. Points apply only to the member in connection with any purchase. Membership points have no cash value and are nontransferable. Points that remain on member’s account expire and are forfeited if the program is terminated. All points and subsequent rewards must be earned and used according to the terms and conditions of the Spade Customer Loyalty Program. Spade has the right to make the final decision on whether a purchase qualifies for Customer Loyalty Program.Points are not transferable and may not be combined among Customer Loyalty Program members or conveyed by any means to anyone, including through a member’s estate, and may not pass to members’ successors and assigns. Accrued points do not constitute property of the member. Accrued points are not transferable by the member upon death, as part of a domestic relations matter, or otherwise.
For the respect of all spa guests’ tranquility, cell phones must be turned off in our treatment areas.
Our promotional offers are a great way to try our service at an affordable price. All promotional value expires 12 months after the initial purchase, however the amount paid never expires. Additionally, we advertise on our social media platform. All of specials offered are non-refundable, Non-Transferable and can not be exchanged with other offers. Consultation is required on all of our specials.
Due to the consultative nature of our practice, we are unable to offer round-the-clock emergency availability. Should you have a medical emergency, please go to the nearest emergency facility for care. We request that you maintain a primary care physician (i.e., family physician, pediatrician, Internist) and specialists care for your regular medical needs.